CRM Administrator/Developer | Scholarship America Employment | St. Peter, MN or Minneapolis, MN

CRM Administrator/Developer

  • Full-time
  • St. Peter, MN or Minneapolis, MN
  • Application deadline: Open Until Filled
  • To apply: Complete the Online Application Form

Reporting to the Vice President, Technology, the CRM Administrator/Developer is responsible for successful implementation of the organization’s enterprise-wide Microsoft Dynamics online CRM (customer relationship management) instance.

Essential Job Functions:

  • The CRM Administrator/Developer will work with all CRM project aspects including analysis, requirements gathering, project planning, user interface customizations, testing/quality control, documentation, training, end-user support and adoption.
  • Responsible for the development and on-going support of custom application and objects within Microsoft Dynamics CRM.
  • Integrate existing systems and services into CRM architecture.
  • Serve as CRM System Administrator, which includes user account management and requires ongoing learning of product changes and integrations with various other internal and external systems and add-ons.
  • Coordinates and trains business unit super users to be effective CRM champions for their team members.
  • Provide a proactive interface between all constituencies to ensure effective definition and delivery of the CRM system.
  • Develop reports using Microsoft SQL Server Reporting Services (SSRS) and CRM tools.

Functions required of all Scholarship America positions:

  • Performs other duties and miscellaneous tasks as required.
  • Adheres to Scholarship America policies and procedures.

Required Skills and Experience:

  • 3 or more years of software development experience with Microsoft CRM.
  • Demonstrated proficiency with Microsoft .NET development
  • Report development experience required; experience with SSRS preferred.
  • Significant experience managing and leading projects and influencing work teams.
  • Highly desirable skills include advanced Excel/Office applications, Office365 and SharePoint knowledge, database integrity methods, query/search skills, software testing, report writing and maintaining vendor relationships.
  • Strong IT background, an understanding of CRM best practices, and good interpersonal skills.
  • Highly self-motivated with ability to prioritize effectively and execute tasks.

Requirements for all Scholarship America positions:

  • Appreciation for and commitment to Scholarship America’s stated Values:
    • Accountable for behaviors and results that create impact.
    • Responsive, serving all constituents with the highest quality standards.
    • United, working together to create the best results for all.
    • Relevant, always evolving processes, products and communications.
    • Integrity.  Operates in the most ethical manner, always with students at the heart of our work.
  • Demonstrated ability to work efficiently, effectively and cooperatively with other people; positive attitude.
  • Strong command of the English language, with the ability to communicate both verbally and in writing, including grammar, spelling and punctuation.
  • Highly organized, strong attention to detail in order to produce the highest quality work, including follow up and follow through.
  • Demonstrated ability to add, subtract, multiply, or divide quickly and correctly.
  • Ability to analyze information and evaluating results to choose the best solution and solve problems.
  • Ability to communicate, listen to and understand information and ideas presented.

If you meet the criteria:

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