- St. Peter, MN or Minneapolis, MN
- Application deadline: Open Until Filled
- To apply: Complete the Online Application Form
Reporting to the Vice President, Technology, the CRM Administrator/Developer is responsible for successful implementation of the organization’s enterprise-wide Microsoft Dynamics online CRM (customer relationship management) instance.
Essential Job Functions:
- The CRM Administrator/Developer will work with all CRM project aspects including analysis, requirements gathering, project planning, user interface customizations, testing/quality control, documentation, training, end-user support and adoption.
- Responsible for the development and on-going support of custom application and objects within Microsoft Dynamics CRM.
- Integrate existing systems and services into CRM architecture.
- Serve as CRM System Administrator, which includes user account management and requires ongoing learning of product changes and integrations with various other internal and external systems and add-ons.
- Coordinates and trains business unit super users to be effective CRM champions for their team members.
- Provide a proactive interface between all constituencies to ensure effective definition and delivery of the CRM system.
- Develop reports using Microsoft SQL Server Reporting Services (SSRS) and CRM tools.
Functions required of all Scholarship America positions:
- Performs other duties and miscellaneous tasks as required.
- Adheres to Scholarship America policies and procedures.
Required Skills and Experience:
- 3 or more years of software development experience with Microsoft CRM.
- Demonstrated proficiency with Microsoft .NET development
- Report development experience required; experience with SSRS preferred.
- Significant experience managing and leading projects and influencing work teams.
- Highly desirable skills include advanced Excel/Office applications, Office365 and SharePoint knowledge, database integrity methods, query/search skills, software testing, report writing and maintaining vendor relationships.
- Strong IT background, an understanding of CRM best practices, and good interpersonal skills.
- Highly self-motivated with ability to prioritize effectively and execute tasks.
Requirements for all Scholarship America positions:
- Appreciation for and commitment to Scholarship America’s stated Values:
- Accountable for behaviors and results that create impact.
- Responsive, serving all constituents with the highest quality standards.
- United, working together to create the best results for all.
- Relevant, always evolving processes, products and communications.
- Integrity. Operates in the most ethical manner, always with students at the heart of our work.
- Demonstrated ability to work efficiently, effectively and cooperatively with other people; positive attitude.
- Strong command of the English language, with the ability to communicate both verbally and in writing, including grammar, spelling and punctuation.
- Highly organized, strong attention to detail in order to produce the highest quality work, including follow up and follow through.
- Demonstrated ability to add, subtract, multiply, or divide quickly and correctly.
- Ability to analyze information and evaluating results to choose the best solution and solve problems.
- Ability to communicate, listen to and understand information and ideas presented.
If you meet the criteria: