Position Opening: Customer & Operations Support - Scholarship America

Position Opening: Customer & Operations Support Now Hiring: Customer & Operations Support

About the Position

The Customer and Operations Support role contributes to our mission by providing quality scholarship program processing support to our Operations department through internal systems, reporting, and general administrative duties. In addition, the position provides Customer Service support for the Contact Center working with students, parents, and school. This is an entry level position with training provided on our internal systems and processes.

Essential Job Functions:

  • You will provide support to team members where your data entry and computer skills are put to use to ensure student, client and scholarship program details are captured accurately for processing and timely payments to colleges
  • You will process system reports and documents utilizing our proprietary software to capture milestones, deadlines, and program attributes for scholarship program analysis and invoicing
  • You will create and execute electronic mail notification campaigns for student notifications
  • You will share and receive direction and feedback to support the workflow of the scholarship application process with team members, leaders, and students in various methods of communication, including email, phone, and verbal interactions

Minimum Requirements:

  • Your attention to detail to get items captured accurately through data entry and team interactions provides quality materials to be reviewed, analyzed, and distributed for ultimately accurate student scholarship payments in a timely manner
  • Your ability to recognize inconsistencies and analyze data provides quality results to our clients and students
  • Your proficiency using the Microsoft Office Suite allows prompt communication exchanges in Outlook with internal team members for program details and updates, data reporting, and simple analysis in Excel, and Word.
  • You will utilize your communication skills externally with students and their support networks and internally to receive and share updates with your team and address potential gaps or improvements in data or processes for quality results for students

Preferred Requirements:

  • Associate degree or equivalent professional experience
  • Previous work experience in an office or educational setting working with web-based software system
  • Previous experience using CRM software

Benefits:

  • Core office hours Monday-Friday from 8:00 am – 4:30 pm
  • 15 Paid Holidays Annually plus Vacation, Sick & Personal Time
  • Medical, Dental and Vision Insurance
  • 403(b) participation with company match
  • Life Insurance, Short-Term & Long-Term Disability programs
  • Dependent & Employee Education Reimbursement programs

EOE. Veterans/Disabled

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