Position Opening: Customer & Operations Support - Scholarship America

Position Opening: Customer & Operations Support Now Hiring: Customer & Operations Support

About the Position

The Customer & Operations Support role contributes to our mission by providing quality scholarship program processing support to our Operations department through internal systems, reporting, and general administrative duties.  In addition, the position provides backup for Customer Service Representatives in the Contact Center working with students, parents, and school contacts to address their questions on the scholarship application process.

Essential Job Functions:

  • You will provide quality support to team members where your data entry skills are put to use to ensure student, client, and scholarship program details are captured accurately for seamless communication and ultimately payments to their college in a timely manner
  • You will process system reports and documents utilizing our proprietary software features and functions based on the data entered to capture milestones, deadlines, and program attributes for scholarship program analysis and tuition reimbursement payments
  • You will create and execute electronic mail notification campaigns reflecting customized audiences and messages for student, client, and program notifications
  • You will share and receive direction and feedback to support the workflow of the scholarship application process with team members, leaders, and potentially students and clients in various methods of communication, including email, phone, chat messaging, fax, and verbal interactions

Minimum Requirements:

  • Your attention to detail to get items captured accurately through data entry and team interactions provides quality materials to be reviewed, analyzed, and distributed for ultimately accurate student scholarship or tuition reimbursement payments in a timely manner
  • Your ability to troubleshoot and analyze inconsistencies in the data and systems you are working with provides quality solutions provides to our clients and students who are relying on educational payments for their financial needs
  • Your proficiency using the Microsoft Office Suite allows prompt communication exchanges in Outlook with internal team members for program details and updates, data reporting, and simple analysis in Excel and Word.
  • You will utilize your internal and external client communication skills to receive and share updates with your team and address potential gaps or improvements in the data or messages being shared to ensure the voice of the student is being heard
  • Associate’s degree reflecting professional use of communication protocol, time management skills, and data sharing experiences or previous work experience in an office setting with web-based software systems utilized

Benefits

  • Core office hours Monday-Friday from 8:00 am – 4:30 pm
  • 15 Paid Holidays Annually plus Vacation, Sick & Personal Time
  • Medical, Dental and Vision Insurance
  • 403(b) participation with company match
  • Life Insurance, Short-Term & Long-Term Disability programs
  • Dependent & Employee Education Reimbursement programs

EOE. Veterans/Disabled

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